SERVPRO of Shiawassee / West Saginaw Counties Employee Photos

Male employee with brown hair and green eyes smiling in front of an orange background

President and CEO - Randy Miller

Randy is the President and CEO of SERVPRO of Shiawassee / West Saginaw Counties and an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years with obtained certifications from the IICRC in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license. 

Man with short cropped brown hair, brown bears, and wearing a black t-shirt.

General Manager - Matt Leitelt

Matt has been working with SERVPRO for 10 years and is currently the General Manger of the Owosso office. Matt was a Project Manager for three years before being promoted to a Mitigation Operations Manager, overseeing water mitigation and contents and structure cleaning teams. With a Bachelor of Science in Construction Management from Ferris State University, Matt also has experience in apartment maintenance, carpentry, and concrete labor. Matt holds multiple certifications through the IICRC including Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire and Smoke Restoration Technician (FSRT). For 15 years, Matt has been involved in youth sports programs in Montrose. 

Female SERVPRO employee with dark eyes and hair smiling infront of white background

Sales and Marketing Manager - Kendra Patocki

Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends. 

Female SERVPRO employee with blonde hair, green eyes, and glasses smiling

Commercial and Residential Sales - Cindy Sanders

Cindy currently works for SERVPRO as a Residential/Commercial Account Representative that she really loves. Prior to SERVPRO, Cindy worked with Hurley Health Services (HHS) as the Marketing & Occupational Health Specialist. Cindy was the Director of the Institute for Medical Simulation (IMS) at Mott Community College from April 2009 to November 2016. Under Cindy’s direction the IMS has been instrumental in providing simulation training for healthcare professionals and advanced responder training for various companies and community organizations. She has a bachelor’s degree in Business Communication and an associate degree in Interpreting for the Deaf. Cindy is active in a variety of civic and community organizations including Employer Support of the Guard and Reserve (ESGR), The Friends of the Mott Library, and The American Cancer Society. She is a member of the Shiawassee County, Saginaw County and Durand Chambers. She serves on the advisory committee for the EMT class at Genesee Career Institute.