SERVPRO of Shiawassee / West Saginaw Counties Employee Photos

Male employee with brown hair and green eyes smiling in front of an orange background

President and CEO - Randy Miller

Randy is the President and CEO of SERVPRO of Shiawassee / West Saginaw Counties and an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years with obtained certifications from the IICRC in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license. 

Woman with dark brown hair in front of orange wall.

Tina Miller - Chief Operating Officer

Tina Miller is the Chief Operating Officer of SERVPRO Team Miller.  Before joining SERVPRO, Tina was the Operations Manager for McMartin, Wasek and Associates, an Independent Claims Adjusting Firm. She is a leader focused on developing others, maintaining a strong culture and a dedicated team player.  Tina is a very important part of the day-to-day operations of all of our franchises.  Her and Randy have 4 children, 5 grandchildren and a furbaby named Buddy, who comes to work with them every day.  Some of her hobbies include boating, exercising and spending time with family. 

Man with brown hair and a brown beard.

Derek Niederquell - Director of Growth and Operations

Derek Niederquell, Western Michigan alumni, serves as our Director of Growth and Operations. With over 20 years in the restoration and cleaning industry, Derek has held numerous leadership positions including Operations Manager, Brand Leader, Director, and Regional Manager. Derek holds multiple certifications through the IICRC and has led and assisted with many natural disasters including Hurricanes: Irma, Harvey, Matthew, Michael, and Florence; he also helped manage fires and winter storms throughout North America. As Director of Growth and Operations, Derek is closely engaged with all departments of Team Miller and helps build on an already amazing culture.

Man with short cropped brown hair, brown bears, and wearing a black t-shirt.

General Manager - Matt Leitelt

Matt has been working with SERVPRO for 10 years and is currently the General Manger of the Owosso office. Matt was a Project Manager for three years before being promoted to a Mitigation Operations Manager, overseeing water mitigation and contents and structure cleaning teams. With a Bachelor of Science in Construction Management from Ferris State University, Matt also has experience in apartment maintenance, carpentry, and concrete labor. Matt holds multiple certifications through the IICRC including Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire and Smoke Restoration Technician (FSRT). For 15 years, Matt has been involved in youth sports programs in Montrose. 

Man with brown hair wearing a black shirt.

Brad Miller - Project Manager in Reconstruction

Brad recently joined SERVPRO as a Reconstruction Project Manager for the Shiawassee territory. Before working with SERVPRO, Brad worked in the fire and water restoration industry for five years, overseeing water and fire mitigation, contents, and reconstruction projects for Rainbow of Spokane. In his free time, Brad enjoys skiing and spending time with his family and friends.  

Woman with brown hair wearing a blue shirt.

Taylor Boucher - Assistant Project Manager

Taylor has been working at SERVPRO for five years. She previously worked for another insurance restoration contractor in the Metro Detroit area for five years before coming to SERVPRO. Taylor attended Washtenaw Community College and is currently attending University of Michigan Flint. She is very active in the Owosso community with her son participating in various sports. In her free time, she enjoys spending time with her son and attending his sporting events. She also enjoys painting and baking. 

Female SERVPRO employee with dark eyes and hair smiling infront of white background

Sales and Marketing Manager - Kendra Patocki

Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends. 

Female SERVPRO employee with blonde hair, green eyes, and glasses smiling

Commercial and Residential Sales - Cindy Sanders

Cindy currently works for SERVPRO as a Residential/Commercial Account Representative that she really loves. Prior to SERVPRO, Cindy worked with Hurley Health Services (HHS) as the Marketing & Occupational Health Specialist. Cindy was the Director of the Institute for Medical Simulation (IMS) at Mott Community College from April 2009 to November 2016. Under Cindy’s direction the IMS has been instrumental in providing simulation training for healthcare professionals and advanced responder training for various companies and community organizations. She has a bachelor’s degree in Business Communication and an associate degree in Interpreting for the Deaf. Cindy is active in a variety of civic and community organizations including Employer Support of the Guard and Reserve (ESGR), The Friends of the Mott Library, and The American Cancer Society. She is a member of the Shiawassee County, Saginaw County and Durand Chambers. She serves on the advisory committee for the EMT class at Genesee Career Institute. 

Man with brown hair wearing a black shirt.

Chris O'Neal - Operations Manager in Abatement and Specialty Mitigation

With over 15 years experience in disaster recovery and restoration, Chris currently serves as our Abatement and Specialty Mitigation Operations Manager. In this role, he oversees all asbestos, mold, lead and hazardous material abatement projects. Throughout his career, Chris has amassed a great deal of abatement services experience in hospitals/health care, K-12 schools, colleges and universities, manufacturing facilities and commercial office buildings. He is certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Carpet Cleaning (CCT), Carpet Repair & Reinstallation (CRT), Odor Control (OCT), and he holds a Master Water Restorer accreditation. Chris also maintains a HAZWOPER license, and he is a licensed Asbestos Contractor/Supervisor within the State of Michigan. Other Certifications include Lead RRP, ASCR Certified Crew Leader, ASCR Mold Remediation Technician, Master Fire & Smoke Restorer, and Master Water Restorer.

Man with brown hair wearing a black shirt.

Kevin Heppner - Project Manager in Abatement and Specialty Mitigation

Kevin is one of our mold experts, currently working for SERVPRO as a Project Manager in Abatement and Specialty Mitigation. Kevin will be celebrating his 5-year anniversary at SERVPRO in May 2022.