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Fire & Water - Cleanup & Restoration

Emergency Fire Response Guidelines

9/6/2022 (Permalink)

House on fire. Fire and smoke damage can be especially destructive.

Fire and smoke damage can be especially destructive. SERVPRO has service response guidelines set in place to assure our clients of a timely response to emergency residential fires.  

  • One Hour - Within one hour from notice of loss, we will contact you to arrange for service. You will know help is on the way!  
  • Four Hours - Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.  
  • Eight Hours - Within eight business hours of on-site arrival, a verbal briefing of scope will be communicated to the appropriate person, normally your adjuster or property manager.  

With our emergency fire response guidelines, we can get your property back to pre-fire condition “Like it never even happened.” 

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